FAQs

If you can’t find the answer you are looking for, please use this form to contact us directly. We are committed to answering your feedback as timely as possible. In case you would want us to contact you by phone, kindly provide your full contact details. If you have made an online purchase here and would like to give us feedback on your purchase or after sales support, kindly provide your order reference number.

HOW CAN I GET INFORMATION ON UPCOMING PRODUCTS?

 

You may follow TAPFER’s latest features and updates in our Newsletter, Facebook and Instagram

 

WHAT ARE YOUR TERMS AND CONDITIONS?

 

Please find the detailed summary of our terms and conditions here.

 

HOW CAN I GET INFORMATION ON UPCOMING PRODUCTS?

 

You may follow TAPFER’s latest features and updates in our Newsletter, Facebook and Instagram.

 

ARE YOUR PRODUCTS CERTIFIED?

 

All our TAPFER products are designed and produced according to safety standards of the European Union and US and are CE-certified.  Also, we have required CE markings on our products to comply with all applicable regulations.

 

If you wish to obtain a copy of the approval documents, please contact us here.

 

ARE YOUR PRODUCTS SAFE?

 

Safety is a top priority for us to ensure that our customers will feel confident when using our products. You will be safeguarded with a multi-protection safety system for most of our TAPFER products.

 

Despite the safety features, we encourage our customers to ALWAYS follow the safety guidelines accompanying each product. Also, please take time to familiarize yourself with the rules and regulations being imposed in your area for proper use and disposal to ensure that you are following the proper local laws.

 

Note: Unauthorized conversion and / or modification of the device are inadmissible because of safety and approval reasons (CE). Any usage other than described in the operating instructions is not permitted because it may damage the product and lead to relative risks such as short-circuit, fire, electric shock, etc. Please read the operating instructions thoroughly and keep them for further reference.

 

WHERE CAN I PURCHASE YOUR PRODUCTS?

 

Purchase of all our products can be made directly here at our TAPFER store.  We also sell selected items through Amazon for our US Customers and through CONRAD for our European customers.

 

For any other orders outside of these countries, please directly contact us to discuss alternative means or options for you to be able to avail of our TAPFER products.

 

If you have made an on-line purchase here and would like to give us a feedback on your purchase or you would like to request for an after-sales support, kindly provide your order reference number and message us here.

 

WHO IS TAPFER?

 

TAPFER is the latest brand managed by CEI Conrad Electronic International (HK) Limited launched in 2018. Every product in each collection embodies what it stands for – durability and reliance.   While it conveys a strong presence in design and operation, it comes stylish, modern and complements each other in functionality.  A new range of products with strong values that will help improve our lives - the better alternative to your everyday needs.

 

We’d love for you to take a moment to learn more about our values, vision and mission by visiting our About Us page.